Shipping policy
SHIPPING POLICY
Last updated: August 28, 2026
WHEN WILL MY ORDER ARRIVE?
| Method | Processing Time | Shipping Time |
|---|---|---|
| Standard Wholesale | After payment confirmation | Based on destination & CBM |
| Custom / Made-to-Order | Production lead time applies | Based on destination & CBM |
| Group Buy Orders | After MOQ threshold is reached | Based on destination & CBM |
Shipping times are provided at order confirmation. Transit times are estimates and may vary due to customs clearance, port congestion, or force majeure events.
ORDER TRACKING
Tracking information will be shared once your shipment has been dispatched. For consolidated freight shipments, updates will be provided via your assigned account contact.
TRACKING TIPS & CONSIDERATIONS
If your order has not shipped after the expected processing period, possible reasons include:
- Higher than usual order volume
- Custom or personalized item production in progress
- MOQ threshold not yet reached for group-buy orders
- Payment pending confirmation
- Shipping address requires verification
SHIPPING DESTINATIONS & RATES
We ship internationally, with primary coverage across African countries via partnered freight forwarders. Shipping costs are calculated based on volumetric weight (CBM) and destination. Final charges are confirmed at order consolidation.
CUSTOMS, DUTIES & IMPORT TAXES
Customs and import duties are generally included in the shipping fee. Where customs clearance at the destination port requires additional handling or documentation, any applicable fees will be communicated and agreed upon separately. We provide commercial invoices and packing lists to support customs clearance
RISK & TITLE
Risk of loss and title pass to the buyer upon handover to the freight forwarder or carrier.
DAMAGED OR LOST SHIPMENTS
Claims for damaged or lost goods must be submitted within 7 days of delivery with photographic evidence.
CONTACT
For further inquiries: Tel: +86 15267941728 | Email: contact@chinacartafrica.com